Terms of service
STRAVENA
Terms of Service
Operated by: Lionheart TRD Limited
Company No.: 16875695
Registered Address: 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom
Contact: contacts@stravena.shop
Last Updated: 3 May 2026
Governing Law: England and Wales
1. Introduction
Welcome to Stravena. These Terms of Service ("Terms") govern your access to and use of the Stravena website, products, and services (together, the "Services"). Please read them carefully before placing an order or using the Services.
The Services are operated by Lionheart TRD Limited, a private limited company incorporated in England and Wales (Company Number: 16875695), with its registered office at 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom ("we", "us", or "our").
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
These Terms should be read alongside our Privacy Policy and Refund & Returns Policy, each of which form part of your agreement with us.
2. How a Contract Is Formed Between Us
The following steps describe how a purchase contract is concluded between you and Lionheart TRD Limited:
Step 1 — Browsing: product pages on our website constitute an invitation to treat, not a binding offer.
Step 2 — Adding to cart and proceeding to checkout: you select products, enter your details, and review your order summary (including total price, applicable taxes, and estimated shipping).
Step 3 — Placing your order: when you click "Place Order" (or equivalent), you make a contractual offer to purchase the selected products at the stated price.
Step 4 — Order confirmation: we will send you an automated order confirmation email acknowledging receipt of your order. This email is an acknowledgement only and does not constitute our acceptance of your offer.
Step 5 — Acceptance and contract formation: a binding contract is formed when we send you a dispatch confirmation email confirming that your order has been sent to production and/or shipped.
We reserve the right to decline any order at our discretion, for example if a product is unavailable, if we suspect fraudulent activity, or if a pricing error has occurred. If we decline your order after payment has been taken, we will issue a full refund promptly.
All orders are subject to availability and to our ability to process your payment.
3. Products, Descriptions, and Pricing
3.1 Product Descriptions
We take reasonable care to ensure that product descriptions, images, and specifications are accurate. However, slight variations in colour or print may occur due to the nature of print-on-demand production and differences in device screen calibrations. Such minor variations are not defects.
3.2 Personalised and Custom Products
Certain products on our website are made to your individual specifications or are clearly personalised (for example, items where you upload your own design or artwork, or select a configuration unique to you). These are identified as personalised or custom products on the relevant product page.
Important: Personalised and custom-made products are exempt from the 14-day right of cancellation under the Consumer Contracts Regulations 2013 (UK) and equivalent EU law. You will be clearly notified at checkout when a product falls into this category.
Standard catalogue products (pre-designed items available to all customers without personalisation) are not exempt from the right of cancellation. Please see Section 5 and our Refund & Returns Policy for full details.
3.3 Pricing
All prices are displayed in the currency shown at checkout and are inclusive of any applicable taxes where required by law. Shipping costs are calculated and displayed separately at checkout before you place your order.
We reserve the right to change prices at any time. Price changes will not affect orders for which a dispatch confirmation has already been issued.
We are not currently VAT-registered. If our VAT registration status changes, we will update our pricing and these Terms accordingly.
4. Payment
Payment is taken at the time of placing your order. We accept the payment methods displayed at checkout, which are processed securely via Shopify Payments or Stripe. We do not store your full payment card details.
You confirm that you are authorised to use the payment method you provide and that all billing information is accurate.
We do not impose surcharges for the use of any particular payment method. Prices are the same regardless of how you pay.
If payment is declined or cannot be verified, your order will not be processed. We are not responsible for any charges your bank or card issuer may apply.
5. Your Statutory Right to Cancel (14-Day Cooling-Off Period)
If you are a consumer (i.e. you are buying goods for personal, non-commercial purposes), you have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and equivalent EU consumer protection law.
5.1 When This Right Applies
The 14-day cancellation right applies to standard catalogue products. It applies even if the goods arrived on time and in perfect condition.
5.2 When This Right Does Not Apply
The right to cancel does not apply to:
Personalised or custom-made products — items made to your specifications or clearly personalised (see Section 3.2). You will be notified of this at checkout.
Goods that have been unsealed after delivery and which cannot be returned for hygiene or health protection reasons, where applicable.
5.3 How to Exercise Your Right to Cancel
To exercise your right to cancel, you must notify us within 14 calendar days of the day you (or a third party you nominate) receive the goods. You may notify us by:
Email: contacts@stravena.shop — please include your order number and a clear statement that you wish to cancel.
Using the model cancellation form below (you may copy and complete it and send it to us by email).
MODEL CANCELLATION FORM
To: Lionheart TRD Limited, contacts@stravena.shop
I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following goods:
Ordered on [*] / received on [*]
Order number: _______________
Name of consumer(s): _______________
Address of consumer(s): _______________
Signature (if notified on paper): _______________
Date: _______________
[*] Delete as appropriate.
5.4 Returning Goods After Cancellation
After notifying us of your cancellation, you must return the goods to us without undue delay and no later than 14 calendar days after the day on which you notify us of your cancellation.
You are responsible for the cost of return shipping unless we have agreed otherwise. We recommend using a tracked service, as we cannot be responsible for goods lost in transit.
Goods must be returned in their original condition and packaging where possible. We reserve the right to make a deduction from your refund if the value of the goods has been diminished as a result of handling beyond what is necessary to establish their nature, characteristics, and functioning.
5.5 Refunds Following Cancellation
We will process your refund within 14 calendar days of receiving the returned goods (or of receiving evidence that you have returned them, whichever is earlier). Refunds will be made to the original payment method.
We will refund the price of the goods and the standard delivery cost. We are not required to refund any additional delivery costs if you chose a premium delivery option.
6. Shipping and Delivery
Shipping timelines, methods, costs, and our policy on lost or damaged shipments are set out in our Shipping Policy, which forms part of these Terms and is available on our website.
Estimated delivery timescales are shown at checkout and in our Shipping Policy. These are estimates and not guarantees. We are not responsible for delays caused by customs processing, carrier issues, or circumstances outside our reasonable control such as force majeure events.
For international orders, you may be responsible for customs duties, import taxes, or other fees levied by your country's authorities. These are outside our control and are not included in our prices. Please check with your local customs authority before ordering.
Risk in the goods passes to you upon delivery to you or a person identified by you to take possession of the goods.
7. Defective Goods, Replacements, and Statutory Rights
In addition to the cancellation rights in Section 5, your statutory rights are not affected by these Terms.
Under the Consumer Rights Act 2015 (UK) and equivalent EU law, goods must be of satisfactory quality, fit for purpose, and as described. If goods are faulty, damaged, or not as described, you have the right to:
Reject the goods and receive a full refund within 30 days of delivery.
Request a repair or replacement after 30 days (subject to availability).
A price reduction or final right to reject if repair or replacement is not possible or is disproportionate.
Our Refund & Returns Policy sets out the practical process for raising a claim. These statutory rights apply regardless of any limitations in that policy, and nothing in these Terms or our Refund Policy limits your statutory consumer rights.
8. Intellectual Property
8.1 Our Content
All original artwork, designs, text, branding, and visual compositions created by Stravena or Lionheart TRD Limited are our intellectual property (or are used under valid licence). You may not reproduce, resell, or distribute our products or content without our prior written permission.
8.2 Third-Party Intellectual Property
Certain artwork sold on Stravena may depict real-world subjects, including vehicles, that are recognisable by their appearance. Stravena does not claim ownership over any third-party intellectual property depicted in its artwork, including:
-The visual design or trade dress of specific vehicle models.
-Any trademarks, logos, or brand identifiers belonging to automotive manufacturers.All such third-party trademarks and intellectual property remain the exclusive property of their respective owners. Stravena is not affiliated with, associated with, authorised by, endorsed by, or sponsored by any such brand or manufacturer.Any such elements appear in our artwork in a transformative or descriptive artistic context. If you are a rights holder and have a concern about a specific product, please contact us at contacts@stravena.shop and we will investigate promptly.
8.3 DMCA / Copyright Complaints
If you believe that any material on our website infringes your copyright, please contact us at contacts@stravena.shop with details of the work you believe has been infringed, the location on our website of the allegedly infringing material, and your contact details. We will review all notices and respond in accordance with applicable law.
9. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at contacts@stravena.shop if you suspect any unauthorised use of your account.
We reserve the right to suspend or terminate accounts that are used in breach of these Terms, or that we reasonably believe have been compromised. Any existing orders will continue to be processed unless cancellation is required for legal or operational reasons.
10. Acceptable Use of the Website
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:
Use the website in any way that violates applicable local, national, or international law or regulation.
Transmit any unsolicited or unauthorised advertising material or spam.
Attempt to gain unauthorised access to any part of the website, our servers, or any database connected to the website.
Interfere with, disrupt, or damage the website or its functionality.
Use automated tools (bots, scrapers) to extract content from the website without our prior written consent.
11. Limitation of Liability
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Any breach of the terms implied by applicable consumer protection law that cannot be excluded by law.
Any other liability that cannot be excluded or limited under applicable law.
Subject to the above, and to the fullest extent permitted by law, our total liability to you in connection with any order or use of the Services shall not exceed the total amount you paid to us for the relevant order.
We are not liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, loss of data, or loss of business, whether arising in contract, tort, or otherwise, even if we have been advised of the possibility of such losses.
We are not responsible for the content, availability, or practices of any third-party websites linked from our website.
12. Dispute Resolution
12.1 Contacting Us First
If you have a complaint or dispute, please contact us first at contacts@stravena.shop. We aim to resolve all complaints promptly and fairly, usually within 14 business days.
12.2 Alternative Dispute Resolution (ADR)
Consumers in the European Union may also have the option to use alternative dispute resolution mechanisms provided by their local authorities. We are not obliged to and do not participate in any alternative dispute resolution (ADR) scheme for consumer disputes. If we are unable to resolve a dispute directly with you, you may seek resolution through the courts as set out in Section 13.
12.3 EU Online Dispute Resolution Platform
The European Commission provides an Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. We are not obliged to and do not participate in an alternative dispute resolution scheme. The European Commission’s ODR platform is provided for consumer convenience. You retain the right to bring proceedings before a court of competent jurisdiction.
13. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by and construed in accordance with the law of England and Wales.
Subject to the paragraph below, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any legal dispute arising in connection with these Terms.
Consumer rights preserved: If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in the courts of your country of residence. If you are a consumer resident in an EU member state, you also retain the right to bring proceedings before the courts of your country of residence, and any mandatory consumer protection provisions of your country's law continue to apply to you regardless of the governing law clause above.
14. Privacy and Data Protection
Your personal information is collected and processed in accordance with our Privacy Policy, which is available on our website. The Privacy Policy forms part of your agreement with us. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes in law, our business practices, or for other operational reasons. We will post the updated Terms on our website and update the "Last Updated" date. Where changes are material, we will provide reasonable notice.
Changes to these Terms will not affect any order for which a dispatch confirmation has already been issued. For ongoing use of the Services after changes are posted, your continued use constitutes acceptance of the updated Terms. This does not affect any statutory rights you have as a consumer, which are unaffected by any change to these Terms.
16. General Provisions
Entire agreement: these Terms, together with our Privacy Policy and Refund & Returns Policy, constitute the entire agreement between you and us with respect to the Services and supersede all prior agreements and understandings.
Severability: if any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver: our failure to enforce any right under these Terms shall not constitute a waiver of that right.
Third-party rights: these Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.
17. Contact Us
For any questions, complaints, or concerns regarding these Terms or our Services, please contact us:
Email: contacts@stravena.shop
Post: Lionheart TRD Limited, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom
Company No.: 16875695
Lionheart TRD Limited | Company No. 16875695 | contacts@stravena.shop
17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom | Governed by English Law