Shipping policy

Last Updated:02/2026

This Shipping Policy explains how orders are shipped from Stravena© and delivered to you. By placing an order through our website, you agree to the terms outlined below.

1. Order Processing

All products are made to order and begin processing after you have successfully completed payment.

Processing typically begins within 1–3 business days after order confirmation.

Custom and made-to-order items may require additional handling time.

Orders are processed in the sequence they are received.

2. Shipping Methods & Carriers

We work with trusted fulfillment partners and shipping carriers to deliver your items.
Shipping methods and carriers vary by destination and the products ordered.

Thanks to our vast network of partners, we are able to fulfill almost any order locally or within our customers regions to greatly increase our delivery time.

You will be provided shipping options and estimated delivery timelines at checkout.

3. Shipping Regions & Delivery Estimates

Delivery times vary depending on your location and the shipping method selected:

Local / Regional Shipping: typically arrives within 3-5 business days.

International Shipping: typically arrives within 5–14 business days.

These are estimates only and may be influenced by factors outside our control, such as customs processing, local postal services, and holidays.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

Destination country

Product weight/size

Selected shipping speed

Shipping fees are non-refundable once the order has been processed and shipped.

5. Order Tracking

Once your order is shipped:

You will receive a shipping confirmation email with tracking information.

You can track your order using the tracking link provided.

Delivery times shown in tracking updates are estimates — not guarantees.

6. Customs, Duties & Import Taxes

For international shipments, you may be responsible for:

Customs duties

Import taxes

Fees imposed by your country

These charges are not included in your order total and must be paid by you, the recipient, if applicable.

7. Shipping Delays

Delays may occur due to:

Customs processing

Weather events

Public holidays

Carrier operational issues

If your tracking shows a delay or if your order has not arrived within the estimated delivery window, you may contact us for assistance.

8. Lost or Damaged Packages

If an item arrives damaged or is lost in transit:

Please report the issue within 14 calendar days of the delivery date.

We may ask for photos of the damaged item or packaging.

We will work with our fulfillment partners to resolve the issue — either by replacement or other remedies.

Important: Claims reported after 14 days may not be eligible for an investigation or resolution.

9. Incorrect Shipping Information

Please ensure that all shipping information you provide is accurate.

We are not responsible for:

Orders shipped to the wrong address due to incorrect information provided by you

Packages delayed or returned due to address errors

If your order is returned due to incorrect address input, you may be responsible for additional shipping fees to resend the item.

10. Contact & Support

If you have questions about your shipment, delivery times, or tracking:

Email: contacts@stravena.shop
Order Number: Please include your order number for faster assistance.

11. Policy Updates

We may update this Shipping Policy from time to time. The “Last Updated” date at the top reflects the current version. Continued use of our website and services constitutes acceptance of any changes.